Contact us

Clacton Shopping Village
Stephenson Road West
CO15 4TL

T: 01255 479595


Our Customer Service Charter

Please note our phone lines are currently down. To get in touch, please email us or send us a message on Facebook and we’ll be right back to you.

What Can You Expect From Us:

Clacton Shopping Village is committed to providing a high standard of customer service that will be timely, accurate and accountable, and responsive to customer needs.

When you come into contact with a member of Clacton Shopping Village Staff, we will:

  • Greet you politely and identify ourselves by name
  • Be calm and patient
  • Deal with your questions promptly
  • Treat you with respect and courtesy
  • Listen carefully to you, so that we may understand and respond to your needs appropriately
  • Communicate in a clear and concise manner, and know when to speak and when to listen


Contact form

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